Service Policy
Please review our policies before booking your appointment. These guidelines help us provide the best experience for every guest.
Service Adjustments
All services are subject to change based on the length, density, and difficulty of the desired end result.
48-Hour Cancellation & Rescheduling Policy
A 48-hour notice is required to cancel, reschedule, or modify your appointment. Any cancellations or reschedules made within 48 hours of the scheduled service will result in a charge of 50% of the scheduled service.
Service Modifications
Any modifications requested within 48 hours of the scheduled service will still be charged at the price of the originally booked service.
24-Hour Cancellation & No-Show Policy
Any cancellation made within 24 hours of an appointment, or any no-show, will be charged 50% of the amount of the original booked appointment.
Future Booking Restrictions
All no-show appointments will be blocked from booking in the future. No exceptions.
À La Carte Services
All services are à la carte, meaning chemical and conditioning services do not include a blowout or styled finish.
Length, Density & Texture Disclosure
Please disclose if your length, density, or texture may require extra time to complete your service.
Guests & Children Policy
Please do not bring companions or children to a service if they are not receiving a service. Any additional guest who arrives without an appointment will be asked to wait outside of the studio, or your service will be rescheduled for a later date and be subject to our late cancellation charge. No exceptions.
Non-Refundable Services & Adjustments
All services are non-refundable. We do not issue refunds for services rendered. If you have a concern with your final look, please contact us within 14 days of your original service appointment. We are happy to review your service and determine whether an adjustment is appropriate. Complimentary adjustments are limited to the original service and agreed-upon look. Requests to change the original plan, color, cut, or desired result may be considered a new service and may result in additional charges. Adjustment requests made more than 14 days after the original appointment will be considered a new service and charged accordingly.
$$MultiPurposeText$$